TidyQuote
Support
The fastest way to reach us is Settings → Help & Feedback in the app: you get a ticket number, and the app adds technical details (never client data) so we can help faster. You can also email candy66861@gmail.com — please include your ticket number if you have one. We usually reply within 2 business days.
Pricing and quotes
Where do the prices come from?
From your own price list and costs. During setup TidyQuote fills in example prices for your market — they are marked as examples; change them to your real rates before sending quotes.
Which pricing method should I use?
Open the price comparison on a quote: flat rate, per sq ft/m², hourly and cost-plus are shown side by side with your hourly earnings for each. Pick the one that fits the job; you can change the default in Settings → Pricing.
The home turned out different on site. What now?
Open the approved quote and tap “Change order”. Edit the lines and send it; your client sees what changed and approves again. Until they do, the original price stands.
Can I show a range instead of a fixed price?
Yes. Switch the quote to “Price range” for photo-based estimates, then send the final price after the visit.
Approval links
Does my client need the app?
No. The link opens in any browser. Your client can tick optional extras, sign with a finger and approve, request changes or decline.
How do I see that the client approved?
The quote status updates in the app (pull to refresh the list). You can export an approval record PDF from the quote.
How long do links work?
Until 60 days after the quote's validity date. You can revoke a link at any time.
My client got a suspicious page that claims to be from TidyQuote.
Use “Report” at the bottom of the page or email us the link. Approval pages never ask for card details or passwords.
Purchases
What is included for free?
Unlimited calculations, price lists and clients, and 5 finished quotes (PDF, image, text or link) per calendar month. The limit resets on the 1st; drafts are always saved.
Pro or Pro Online?
Pro is a one-time purchase: unlimited quotes, logo and all templates. Pro Online is a subscription that adds unlimited approval links.
How do I restore a purchase on a new phone?
Settings → TidyQuote Pro → Restore Purchases, signed in with the same Apple ID.
How do I cancel a subscription or get a refund?
Subscriptions are managed by Apple: Settings app → your name → Subscriptions. Refunds can be requested at reportaproblem.apple.com.
Your data
Do I need an account?
No. Everything works without sign-up, also offline. Only approval links need an internet connection.
How do I move my data to a new iPhone?
It moves with your iPhone backup or transfer. You can also share a backup file from Settings → Backup and restore it on the new phone.
How do I delete my data from your servers?
Settings → Privacy → “Delete data on server”. It removes all your links, client responses and feedback tickets from our servers. See the Privacy Policy.